Refunds & Cancellations

In short

Tickets are final, except when we cancel or move a show: then you get your money back to the same account. If a payment fails, your bank returns it automatically.

Cancelling a booking

Tickets are non-refundable and cannot be cancelled once the booking is confirmed, except in the cases below.

If KCC cancels a show

You receive a full refund to the original payment method within 7 working days of the cancellation.

If KCC reschedules a show

Your ticket stays valid for the new date and time. If you cannot attend, email us within 7 days of the announcement for a full refund to the original payment method, processed within 7 working days.

Failed or duplicate payments

If money was deducted but no ticket was issued, or you were charged twice, the amount is refunded automatically to the original payment method, usually within 5–7 working days. Email us if it has not arrived.

No refund

No refund is given for late arrival, a photo ID that does not match the booking name (phone-free shows), resold or transferred tickets, refusing the phone-free policy at a phone-free show, arriving without an eligible child at a baby show, or removal for disruptive behaviour.

How to ask

Email queries@kharcomedyclub.com with your ticket ID and booking phone number.